If you’re a Binance user and you need to file a complaint, there are a few steps you need to take. First, try to resolve the issue directly with the team or individual involved. If that doesn’t work, you can submit a ticket to Binance’s customer service.
Include as much detail as possible, including screenshots and transaction IDs. Once your ticket is submitted, customer service will review it and get back to you.
If you’re not satisfied with the response you get from customer service, you can escalate your complaint to Binance’s management team. Include all the same information as before, plus any additional details that may be relevant.
NOTE: WARNING: Raising a complaint in Binance may result in the loss of customer data and funds. Before raising a complaint, customers should ensure that their account is secure and that all personal information is correct. Additionally, customers should be aware that Binance does not guarantee any refunds or reimbursements for any losses incurred from the raising of a complaint.
Management will review your complaint and decide how to proceed.
At every step of the process, it’s important to be polite and professional. Threatening or abusive language will not help your case and will only make it harder for Binance to help you.
If you follow these steps and still don’t get the resolution you’re looking for, you can reach out to Binance’s CEO directly. His email address is [email protected]
The best way to avoid needing to file a complaint in the first place is to carefully read all the documentation and rules before using Binance. That way, you’ll know what to expect and will be less likely to run into problems.
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