It’s been almost a year since I first wrote about my Coinbase account being locked. I was never able to get an answer from Coinbase as to why my account was locked, but I assumed it was because I had used a Virtual Private Network (VPN) while residing in China.
Recently, I decided that it was finally time to delete my Coinbase account. Unfortunately, Coinbase won’t let me delete my account.
I tried logging into my account and was immediately greeted with a message saying that my account is locked and that I need to contact customer support. I did as the message said and reached out to customer support through the website.
After waiting a few days, I received an automated response saying that they are unable to help me and that I need to call customer support.
I then called customer support and was told that my account is locked because of “suspicious activity.” When I asked what this suspicious activity was, the customer service representative could not give me a straight answer.
She said that it could be because of the VPN that I used or because I had made too many attempts to log in.
At this point, I am extremely frustrated with Coinbase. It is clear that they do not want me as a customer and they are doing everything they can to make it difficult for me to delete my account.
If you are considering using Coinbase, I would urge you to reconsider. There are other, more user-friendly exchanges out there.