If you’re trying to add a payment method to your Coinbase account and you’re seeing a “restricted” error message, it’s likely because we are unable to verify your identity. In order to verify your identity, we require some additional information from you.
There are a few different reasons why we might not be able to verify your identity:
1. You’re using a VPN or proxy server – If you’re using a VPN or proxy server, please disable it and try again.
2. You’re using an unsupported browser – If you’re using an unsupported browser, please switch to a supported browser (Chrome, Firefox, Safari) and try again.
3. You have cookies disabled – Please enable cookies in your browser settings and try again.
4. Your information doesn’t match what we have on file – If your name, address, or date of birth doesn’t match what we have on file, please update your information and try again.
If you’re still seeing a “restricted” error message after trying all of the above, please contact our support team for further assistance.