Coinbase, Exchanges

Why Is Coinbase Rejecting My ID?

If you’re having trouble verifying your ID on Coinbase, it may be for one of the following reasons:

1. You’re using a VPN or proxy: Unfortunately, due to recent changes in our security protocol, we are no longer able to support users who are accessing our site through a VPN or proxy.

If you’re using a VPN or proxy, please disable it and try accessing Coinbase again.

2. The photo ID you’re trying to use is unsupported: We currently only accept government-issued IDs (e.g.

driver’s license, passport). If you’re trying to use a different type of ID, please try another form of government-issued ID.

3. There’s an issue with the photo ID you’re trying to use: Make sure the ID is well-lit and that all four corners of the ID are visible in the photo.

If you’re still having trouble, please try taking a new photo of your ID.

NOTE: WARNING: Coinbase may reject your ID if it does not meet the criteria they require for identity verification. This may include an ID that is too blurry or out of date, or an ID that does not match the information you provided. Make sure to double-check your ID and the information you provided to Coinbase before trying again.

4. The name on your Coinbase account doesn’t match the name on your photo ID: In order to verify your identity, the name on your Coinbase account must match the name on your photo ID.

If you need to change the name on your Coinbase account, please contact us.

5. You’re trying to use an expired ID: We only accept IDs that are current and not expired.

If your ID is expired, please try using another form of government-issued ID.

If you’re still having trouble verifying your identity on Coinbase after following these steps, please contact us for more help.

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